At Cirula.Shop, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy for eligible items.
Eligibility Criteria for Returns:
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Condition: The item must be unused, in its original packaging, and in the same condition as received.
Non-Returnable Items:
Certain items are non-returnable for hygiene or safety reasons. These include:
- Personalized or customized items
- Gift cards
- Intimate apparel
- Health and personal care items
Return Process:
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at contact@cirula.shop or call us at +1 469 422 3619 to request a return authorization.
- Packaging: Securely package the item(s) in their original packaging.
- Return Shipment: Ship the item(s) to the following address:Cirula.Shop Returns 820 S E St, Oxnard, CA 93030, USA
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Refund Process:
Once we receive the returned item and verify its condition, we will process the refund. Please note the following:
- Refunds will be issued to the original payment method used for the purchase.
- Processing refunds may take several business days depending on your payment provider.
Exchanges:
Unfortunately, we do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.
Damaged or Defective Items:
In the unlikely event that your item arrives damaged or is defective, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs if applicable.
Policy Updates:
Cirula.Shop reserves the right to modify or update this return and refund policy. Any changes will be communicated on our website.