1. What products does Cirula.Shop offer? Cirula.Shop specializes in premium winter solutions, offering a diverse range of products such as snow blower, stove and more to keep you warm and comfortable during the colder seasons.
2. Do you ship internationally? Currently, we exclusively ship within the United States. We aim to expand our shipping destinations in the future.
3. Is shipping free? Yes, we offer free shipping on all orders within the USA.
4. How long does it take to process and receive my order? Orders are typically processed within 1 to 2 business days. Once processed, please allow an estimated 3 to 4 business days for delivery within the United States.
5. What is your return policy? We offer a 30-day return policy for eligible items. Please refer to our Return and Refund Policy for detailed information on initiating returns.
6. What payment methods do you accept? We use Stripe as our payment gateway and accept major credit cards, including Visa, Mastercard, American Express, and Discover.
7. How secure is my payment information? Your payment information is securely processed through Stripe, a trusted and encrypted payment gateway. We do not store sensitive payment data on our servers.
8. What if my item arrives damaged or is defective? If your item arrives damaged or is defective, please contact us immediately. We will assist you in either arranging a replacement or issuing a refund.
9. How can I contact customer support? You can reach our customer service team via email at contact@cirula.shop or by phone at +1 469 422 3619. We’re available to assist you during business hours.